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If you have an HA2 alarm, turn off your machine IMMEDIATELY and contact us at 877.726.8496 or contact us via email.
HA2 alarms should be addressed as soon as possible, otherwise permanent damage may occur to the compressor. Never use the Quickchill function to override the HA2 alarm.
CellarPro cooling units are designed to trigger an HA2 alarm when the temperature at the condenser coils gets too hot. HA2 alarms generally occur when:
When your cooling unit flashes an HA2 alarm, please do the following:
If these actions do not resolve the issue, we will be glad to assist you. In order to troubleshoot, start with the unit "Off" for 10 minutes, then gather the following information:
We look forward to assisting you!
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