Satisfaction Guarantee

Red Wine Glasses

Our goal is to exceed your expectations. If you purchase your wine cabinet from Le Cache, we offer the following satisfaction guarantee:

  1. We will respond to and answer your questions quickly and thoroughly;
  2. We will provide brochures, wood samples* and detailed product information to assist you in your purchase decision - to request information and/or wood samples*, please complete a brochure request;
  3. Our product pricing will be simple, straightforward and easy-to-understand;
  4. We will send to you an order notification that confirms your order immediately after you place your order;
  5. We will try to ship your in-stock wine cabinet within 3-5 business days from the time you place your order;
  6. If your wine cabinet is not in stock, we will notify you immediately and provide an estimated date of shipment;
  7. We will not charge your credit card until your order is ready to be shipped;
  8. We will send detailed Delivery and Inspection and Order Tracking information once your order is shipped;
  9. If your wine cabinet is damaged during the freight process, we will work with the freight company as your advocate; and
  10. We will follow-up to make sure your wine cabinet arrived safely and is working properly.

*Please remember that our wine cabinets are hand-stained, so wood stain samples can vary.